Today’s utilities are managing unprecedented complexity, and Itron is committed to helping them focus on what matters most: keeping the lights on, infrastructure running and people safe. That’s why we’ve acquired Urbint, a leader in AI-powered operational resilience for energy and utilities. Together, we’re embedding intelligence and safety into every aspect of utility operations—from grid planning and asset management to workforce safety and emergency response. When utilities stay resilient, communities thrive. 

The Origins of Urbint 

Since 2017, Urbint has developed AI-driven solutions that strengthen utility operations. Their approach combines predictive modeling with industry science to deliver three core capabilities: 

1. Worker Safety: Elevates field safety by enabling crews to identify hazards and controls at the point of work. 
2. Damage Prevention: Reviews, manages and prioritizes “811” dig requests to prevent third-party damage to underground assets. 
3. Emergency Preparedness & Response: Connects the entire natural disaster lifecycle by predicting damage and expediting a utility’s response. 

These solutions deliver measurable impact. Utilities using Urbint have reduced underground asset strikes by up to 35%, improved situational awareness in the field and managed over 215 utility storm responses. For example, National Grid leveraged Urbint to acquire over 200 contractor crews during Winter Storm Finn in under 19 minutes, compared to hours or even days before. 

Itron and Urbint Become One: What This Means for Utilities 

This integration goes beyond adding new tools; it creates a connected ecosystem of intelligence. Urbint’s predictive modeling combined with Itron’s grid edge insights gives utilities a unified view of their operations. That means: 

• Proactive Decision-Making: Predict storm impacts and act before outages occur, not after.  
• Smarter Resource Allocation: Combine real-time grid data with risk profiles to deploy crews where they’ll make the greatest impact.  
• End-to-End Resilience: From preventing underground strikes to accelerating restoration, utilities can manage risk across the entire lifecycle of their assets.  

Why Now? 

A convergence of complexity is pushing the limits of utility operations. In 2024, U.S. electricity customers endured an average of 11 hours without power—nearly double the annual average of the previous decade. Outages aren’t just happening more often; they’re also lasting longer. A recent JD Power survey shows outage durations have steadily increased since 2022, reinforcing the need for proactive emergency preparedness and damage prevention.  

At the same time, utilities are being asked to do more with less. A shortage of skilled labor is slowing grid modernization, asset management and the energy transition. In a time when frontline utility workers are hard to come by, keeping them safe and productive is a top priority. 

This is where Urbint comes in. Together, our Resiliency Solutions will help utilities protect workers, infrastructure, communities and the environment. 

Leading the Way in Operational Resilience 

As the utility industry continues to contend with unprecedented challenges, resilience is critical. This acquisition represents a pivotal step forward in enabling it. By integrating Itron’s grid edge capabilities with Urbint’s resilience solutions, Itron’s Resiliency Solutions will unlock a modern approach to safety and reliability, empowering utilities to stay resilient and communities to thrive.